Terms of Service

Terms of Service of Carlytics Agency

These Terms of Service (“Terms”) govern the use of services provided by Carlytics Agency (“Company,” “we,” “us,” or “our”). By engaging our services, you (“Client”) agree to these Terms.

Services

We provide lead qualification, appointment booking, and related automation services (“Services”) designed to improve conversion of inbound or outbound leads. Specific deliverables, pricing, and scope are defined in a separate agreement, proposal, or order form.

We do not guarantee sales, revenue, or business outcomes beyond the explicitly agreed deliverables.

Client Responsibilities

The Client agrees to:

Provide accurate and lawful business information

Comply with all applicable laws (including marketing, privacy, and communications regulations)

Ensure all lead sources and contact data are legally obtained and properly consented where required

The Client is solely responsible for the final handling, sales process, and outcomes of any leads or appointments delivered.

Payment & Fees

Fees are defined in the applicable agreement or order form.
Unless otherwise stated:

Fees are non-refundable

Performance-based fees apply only to the defined, qualified deliverable (e.g. booked appointment)

Failure to pay may result in suspension or termination of services.

No Guarantees

We do not guarantee:

Appointment attendance

Lead responsiveness

Sales conversions

Revenue increases

Results depend on multiple external factors outside our control, including sales process, pricing, and market conditions.

Intellectual Property

All systems, workflows, scripts, processes, and materials created by the Company remain our intellectual property unless otherwise agreed in writing.

The Client receives a limited, non-transferable right to use delivered outputs solely for their internal business purposes.

Confidentiality

Both parties agree to keep confidential any non-public business, technical, or commercial information shared during the engagement, unless disclosure is required by law.

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages

Our total liability is limited to the amount paid by the Client in the preceding 30 days

Termination

Either party may terminate the engagement in accordance with the applicable agreement.
Upon termination:

Outstanding fees remain payable

Access to systems or services may be revoked

Governing Law

These Terms are governed by the laws of Texas, without regard to conflict of law principles.

Changes

We may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms.

Contact:
Carlytics Agency
[email protected]
https://carlytics.agency/contact-us

SMS Messaging Terms of Carlytics Agency

Description of SMS Use Cases

By opting in, you agree to receive SMS messages from Carlytics Agency, which may include:

Responses to inquiries submitted via our website

Appointment confirmations, reminders, and updates

Service-related notifications and follow-ups

Occasional informational or promotional messages related to our services

Message frequency varies based on interaction and service engagement.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you will no longer receive SMS messages unless you re-opt in.

For help, reply HELP or contact us using the details below.

Customer Support Contact

For SMS support or general inquiries, contact us at:

Email: [email protected]

Website: https://carlytics.agency/contact-us

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.
Carlytics Agency is not responsible for any charges incurred.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages is subject to effective transmission by your carrier and network availability.

Age Restriction

By opting in, you confirm that you are at least 18 years old or have the consent of a legal guardian.

Your information is handled in accordance with our Privacy Policy:
https://carlytics.agency/privacy-policy

We do not sell or share your mobile number with third parties for their own marketing purposes.